Our shipping and delivery approach focuses on clarity, making it easy for customers to know what to expect when placing an order. Delivery options, including expedited services, are shown at checkout based on your location and the carriers available. Free shipping is offered on orders that meet certain minimum amounts in specific regions. In the United States, orders above 50 USD qualify for free standard shipping. Customers in Canada enjoy free shipping on purchases over 75 CAD, while in the United Kingdom, orders above 50 GBP are eligible. These thresholds may be adjusted during special promotions or seasonal sales.

Shipping costs for standard delivery are calculated at checkout depending on the destination and chosen delivery speed. Once your order ships, tracking details are sent so you can monitor its progress. Occasionally, carriers mark packages as delivered slightly ahead of schedule, so if your package does not arrive immediately, it is advised to wait up to two business days. If the item is still missing, contacting customer support will help resolve the issue. Any claims for lost or damaged items must be submitted within thirty days of the delivery date.

Orders are processed promptly to minimize delays, although processing times may extend during peak seasons. Most orders are prepared within a few business days, and shipments are dispatched from warehouse locations in the United States, Canada, or the United Kingdom based on the shipping address. Delivery is available throughout the United States, including Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands, as well as in Canada and the United Kingdom. Certain items, such as body mists, may not be shipped to specific U.S. territories due to carrier restrictions.

Once an order is placed, modifications like changing addresses, swapping products, or canceling orders may not always be possible because fulfillment begins quickly. Customers can return eligible items within thirty days unless otherwise indicated. If an item is missing from a shipment, contacting support promptly ensures a resolution can be arranged.

Eligible products, including gifts, can be returned or exchanged following standard return procedures. Refunds are issued after returned items are inspected, and processing time may vary depending on the payment method used. Instructions for initiating a return or exchange are generally available through customer support channels.

Subscription services can be managed through the user’s online account, allowing schedule adjustments, product changes, or cancellations of upcoming shipments according to subscription terms. Promotional codes usually cannot be applied to subscription orders because pricing already includes discounts, and previous promotions or retail discounts are not eligible for price matching.

Promotional offers, such as bundle discounts, may provide savings when specific conditions are met. Some exclusions may apply, and additional discount codes may not combine unless explicitly stated.

All products are made to meet strict quality standards, free of parabens and phthalates, and many are suitable for sensitive skin. Deodorants contain no aluminum and are not antiperspirants. Fragrance formulations use a combination of natural and safe synthetic ingredients for stability and performance. Customers are advised to store products in a cool, dry place and follow usage guidelines, including proper candle care. Full ingredient lists and shelf life information are available on packaging or by request.

Multiple payment methods, including major credit cards and secure online checkout options, are accepted. If a transaction is declined, customers should verify billing information or contact their bank. Digital gift cards may also be purchased.

The brand adheres to cruelty-free standards, with many products being vegan and gluten-free. Recycling instructions are provided to support sustainable practices. Businesses, partners, and influencers can reach out for collaborations through designated channels. Referral programs may be available in select areas, allowing customers to share benefits with friends, subject to terms and regional limits.